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Your claims administration software agreement has been finalized and signed. Now what? How do you go from looking at claims administration software sellers for the past six months to actually using claims administration software in your day-to-day operations? The answer? Execution is the mystery that turns the concept into reality. But what does it take to knock your claims software implementation out of the park?
Execution is the organized approach to effectively integrate your claims administration software into the workflow of your organization. This step is serious to ensure the software you selected will deliver on its abilities.
Identify your team members. Who is going to cooperate with the software experts during the claims software execution? Do your team members have the business insight, required time, resources, understanding of the organization’s business needs, and a promise to a successful claims software implementation?
Identify in great detail current workflows. Often organizations want to change or advance their workflow when executing claims administration software. As you map out your workflow, identify any dismissals, gaps, and existing in-efficiencies. Ask your software vendor to assessment and provide approvals to improve processes. While the vendor can share ideas about configuration, eventually those ideas need to be examined within your organization to determine if your business requirements have been addressed.
Testing the claims administration software is serious to confirm the success of the project. Testing often happens at many diverse stages, from testing a single function, to testing a single workflow in a full process, to finally testing the end-to-end process. Many customers want to hurry through this process because they have felt the functions have been talked about ad nauseam.
You are on the home stretch. Countless hours have been logged to develop your business workflows in the new software application. Your testing has been thorough, and the software application is working to the level you need to go live. Now what?
Remember when you select your team members for their talent to be a champion or coach at the time of going live? Now is the time to trust on those team members to help you determine the best way to train your employees on how to use the new software. Your software vendor will provide training for you, but you describe the way your users will be trained.